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Kaizen, the Japanese philosophy of “change for the better” often credited to Dr. W. Edward Deming, inspires a long-term approach to work focused on continuous improvement. At 1440, we offer insights into achieving small, incremental changes that enhance efficiency and quality. Our approach emphasizes shared responsibility, ensuring that goals are not just the domain of managers but embraced by everyone in the organization. Rooted in a culture of Deep Hospitality, 1440 empowers every staff member to actively participate in process improvements and problem-solving — driving quality through engagement, collaboration, and a commitment to meaningful change.

Key learnings include:

• How to develop flexible and adaptable processes that meet your business needs.
• Best practices that drive the “Deep Hospitality” culture at 1440 – applicable to any industry.
• Focusing on excellence in problem-resolution – root-cause elimination of “MR. BIV”
• Removing fear and retribution from the workplace so staff falls forward versus retreating. 
• Why understanding the natural talents of your team and “purpose vs. function” is important – (T+F) x I = G  (a focus on fit)
• The importance of building quality into products/service offerings from the beginning.
• How to develop an uncompromising approach to quality – help versus hinder the front line.